Introduction

At Kestrs, trust is the cornerstone of our brand and respecting your privacy is integral to building that trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Website.

By using our Website, you agree to this Privacy Policy. We may update this policy from time to time, and your continued use constitutes acceptance of those changes.

Information We Collect

We collect the following types of personal information:

  • Contact details: name, email address, shipping address, phone number
  • Payment information: credit/debit card numbers and other payment details
  • Order history: purchases, refunds, sizing preferences
  • Demographic data: age, estimated income, occupation
  • Device and browsing data: IP address, browser type, cookies, location data
  • Social media information: when you interact with us on platforms like Facebook or Instagram
  • Inferences: preferences and shopping habits derived from collected data

We may need some of this information to provide our products and services. If you do not provide it, we may not be able to fulfill your order.Please do not send us sensitive information such as social security numbers, racial or ethnic origin, health data, or criminal background unless we specifically request it.

How We Collect Information

We collect information:

  • Directly from you: when you place an order, create an account, sign up for marketing, or contact us
  • Automatically: through cookies and similar technologies when you browse our Website
  • From third parties: such as payment processors, analytics providers, and social media platforms
  • Through aggregation: we may combine and anonymize data for internal analysis

Cookies

We use cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and deliver relevant advertising.

Types of cookies we use:

  • Essential cookies (required for the site to function)
  • Performance and functionality cookies
  • Advertising and analytics cookies
  • Social media cookies

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.We use third-party services like Google Analytics and Rakuten Advertising for analytics and personalized ads. These services may use their own cookies.Do Not Track: We do not respond to Do Not Track signals but honor Global Privacy Control (GPC) settings.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you about your purchases
  • Provide customer support
  • Personalize your shopping experience
  • Send marketing communications (you may opt out at any time)
  • Improve our Website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

We only use your information when we have a valid reason, such as fulfilling a contract, complying with the law, or pursuing our legitimate business interests.

How We Share Information

We may share your information with:

  • Our affiliated brands and companies
  • Service providers (payment processors, shipping partners, IT support)
  • Marketing and advertising partners (social media networks, ad platforms)
  • Analytics providers
  • Law enforcement or government authorities when required by law
  • Third parties in connection with a business transaction (merger, sale, or acquisition)

We do not sell your personal information to third parties.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Object to certain uses of your information
  • Restrict or limit how we use your data

To exercise these rights, contact us at [email protected]. We will respond in accordance with applicable law.

Data Security and Retention

We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure.We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

Our Website is not intended for children under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it promptly.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page. Please review it periodically.